Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. They are the middle man to whatever state you are trying to records from. New comments cannot be posted and votes cannot be cast. Hello Maureen. Thanks for ordering from VitalChek and sharing your feedback. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. If you are getting a BC from a small town check their website or call the clerk, to find out if there's a better way! Companies can ask for reviews via automatic invitations. If you have any questions, please contact customer support. Step 1. This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. How can i get the state and providence and postal code of this company? Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. Log in to manage your order. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. We are updating our website, so you might experience either the old or new version. We recommend express delivery with UPS Next Day Saver so you can track your package. Refund Policy - Vital Records Online The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. Ive emailed twice no response. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. in the end to just go through the regular process. My Mother-in-law used a website to order a birth certificate, what They asked for all my important documents for my sons birth certificate and then closed the account. Refunds will not be issued for records not located. Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. They keep emailing me saying there are missing items when no items are missing. Vital record agencies require that information is complete and accurate to provide vital records. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. They keep giving me the run around. Chat Hours: One week later I had a copy from NY state. Order Status - VitalChek Processing 5 to 8 business days. That means we can process your request quickly, affordably and securely. Frequently Asked Questions | Order Your Vital Records Online | VitalChek DO NOT use this service if you really need your documents. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Thank you for reading. The beleaguered company has laid out what the action means for its customers in an online FAQ . What to Do If Your Social Security Card Is Stolen? seconds Fees are non-refundable. Orders placed through our only contracted vendor, VitalChek, have an order number. Both versions process the orders the same way, so your order is safe and secure. Its sad that you have to check on every company before making a purchase these days. Processing time on the state website is advertised as three days. If unable to locate your . You can email the site owner to let them know you were blocked. Best alternatives to phone. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. They have a processing fee i cant find out how much it is. Forgot Your PIN? | Order Your Vital Records Online | VitalChek This company scams people! In order to get your application in record time, you may obtain the premium package at an additional cost. Step 2: Click the Cancel Order button. Hello Paul. Then you must send it to the Secretary of State's office to get it Apostilled/Authenticated. When contacting VitalChek, they provided wrong phone number to contact vital records of state. Join our community, read the PF Wiki, and get on top of your finances! Customer service is not worth the time or energy it takes to call, text or whatever means they offer. Manage Order - VitalChek May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) Support. I started my process in Feb and it's now April 12 and I have not received my cert. Many state governments authorize VitalChek to handle online orders of vital records, including birth, death and marriage certificates. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Dont waste your money. Your order. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. Ordered a NYC death certificate on 11/1/2022. I have not received anything and no notification. You will also receive your order number and pin in the confirmation email you receive. Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. Vitalchek is the website that asked me to pay the full amount on the basis that they would provide me with the document that I requested. This page does not include information about canceling Amazon Prime and other digital subscriptions. You cant cancel. Your orders. This is the worse experience, for people who are dissatisfied, call your bank. HelloLlewellen. SIX months. I'm actually worried that a bad character has my info now. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . Check one more thing off your to-do list. Find out how we combat fake reviews. I have called numerous numbers for months and I cannot get a person on the phone. Scan this QR code to download the app now. Received email on 2/3/23 stating shipping delay. To make sure I received it. This was the worst company Ive ever had to deal with. This company is not to be trusted. Vital record agencies will not fax or email certified copies of vital records. Cloudflare Ray ID: 7c0ed3101f4e744b What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? And she would be calling me to follow through. My Mother-in-law used a website to order a birth certificate, what should I advise? Sent it in and received my birth certificate in 10 days. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. They have an exclusive online contract with NYC and tons of other places. Click OK to confirm. I assumed I would never receive the BC, or if I did, it would be bogus. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. When I reached out on Facebook, I was told that the average time for shipping is 90-100 days, which doesn't include weekends and holidays. You can also email vitals.customerservice@vitalchek.com. Birth certificate from Louisiana order through VitalChek. Nope, this is legit. Small and delayed. Your orders on VitalChek may vary depending on a number of factors. But they allowed the shipment to be shipped without checking to confirm my being home to accept. Went to my local office and got my certificate in less than 5 min. when i try to check status it tells me my pin has expired for security. If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. We appreciate you placing your order with VitalChek and sharing your feedback. Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know who can order. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. It is now 3/20/2023. However, what I am rather unpleased about is the false advertising regarding mailing options. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. The only option (besides complaining to government about their utterly outrageous service) is to cough up another $18 for a tracked delivery when you use them. Contact your local county clerks office. So screw vital check for that. Order still shows processing. Step 3. So, they have no interest in customer service. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. Received the BC in 4 days. They never answer the phone. VitalChek ranks 4th among Birth Certificates sites. If you need assistance, please contact us with your order number. I cant believe South Carolina has them as one of their recommended sites to use. VitalChek Live Chat. I waited on hold for 20 minutes. Final Edit: 11/16/18 11AM: It's here. How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). i have not yet received the birth certificate. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. Step 1. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. Tip for consumers:the order could take longer than the time listed. Information listed on birth certificates may vary depending on the vital record agency processing the request. Tip for consumers:Don't waste your time or money! You will usually get a response in a matter of minutes. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Indistinguishable from a scam. I verified the date of death with the hospital where she died, so I know I provided the correct information. Pick a certificate to get started: If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. Took my money for an overnight air birth certificate and never sent it. I asked for experience and duration. Has anyone recently actually received what the bought from vitalchek? Order has been transmitted to the Agency. That's ridiculous, up surd. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Ask a Question Need to Chat? Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. Some fields have been entered and saved in VPS. You can also email vitals.customerservice@vitalchek.com. What a waste of time and money. I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? VitalChek Reviews | Read Customer Service Reviews of www.vitalchek.com On the state website it states the cost of using this service, "unless an issue is identified". I ordered my birth certificate in June and 7 months later finally received the email that my order has been shipped. Order Your Official Vital Records Online - vitalchek.com Some of them include; 1. Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. I have no idea how they are still in business. Tip for consumers:Do Not Use! Ordered death certificate 3/29 with an estimated delivery date of 4/26. Absolutely absurd. Still haven't received it. So I guess I have 50 more business days to gocomplete bull$#*!. Just be aware. As far as I can see. Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. The item is out of stock. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. Locate the order using the Search function and view it in the Death Certificate Request screen. 8/15/2022 order has not been received. This company is the worst I have dealt with, and combined with the State of Oregon it was doomed to fail. 2023 Trustpilot, Inc. All rights reserved. I would never use them again. In most cases once the order has been placed, no changes can be made. I logged onto VitalChek to get a copy of my birth certificate. 0 CalamityLeo 4 yr. ago Tip for consumers:Save your money. and then also have to send money to requested state? In these circumstances, you will be refunded the entire amount you have paid. Step 1: Have the order to be cancelled in view . Dont waste your time with this company. Order Your Vital Records Online | VitalChek Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. How Do I Track My Vitalchek Order? - GetHuman To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Then says sorry we do not guarantee a record exists. It was like dealing with a scam. Were sorry your experience didnt match your expectations. Thank you for placing your order on VitalChek.com. Ordering my child's birth cert online was easy and simple. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Contact VitalChek | Fastest, No Wait Time - GetHuman We apologize that you have not received your order yet. Saying 'It is legitimate. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. Terrible customer service, over charges, and does not fulfill commitment. Read Customer Service Reviews of www.vitalchek.com - Trustpilot That was quick. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. This website is using a security service to protect itself from online attacks. Please contact us with your order number so we can assist you. All my needed documents are submitted including ID and order form. The chat was HORRIBLE. During the order process, you will see shipping methods available. They have an exclusive online contract with NYC and tons of other places. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. Why couldn't they have contacted me for further information? They charge you up front, and do not refund your $$ no matter how bad a job they do! See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). Products used:They are suppose to provide a service to order birth and death certificates. Grrr. No updates. I was charged 2 months ago. B2B request has been cancelled message displays. Anyone can write a Trustpilot review. After placing your order on VitalChek.com, your order number and pin will be displayed. The time of the year when you make your request Manage My Order | Order Your Vital Records Online | VitalChek Our easy application process will help you find the right agency and certificate for your specific needs. Click to reveal Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! The total amount is $125.00, which is what they requested from me to process the order. DISCLAIMER: VITAL RECORDS ONLINE is an independent private preparer that is not affiliated with any government agency. Again I got the NH phone number. Click the Reinstate Order button. Guess what? There will be an additional fee and time frame that will involve the Secretary of State's process. PLEASE DO NOT USE THIS COMPANY!!! Why can't they track down a person's death. Terrible customer service. Upon checking the status, I should receive it by late April. otherwise received the bc's for mary and paul, short form They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. But when I went through the form process and added next day UPS it still said 18-20 days to process. This company responds to reviews on average within 7 days. Again, thank you for your feedback. We appreciate you placing your order with VitalChek and sharing your feedback. Cloudflare Ray ID: 7c0ed30ebe82af45 Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. Information provided by various external sources. Whether it is necessary to have a search for the vital record 2. Tip for consumers:Don't bother. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. If you provided your email address, VitalChek sent the receipt to your email. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. I've been trying to reach someone to purchase My BC, and they wanna charge Me 60.00 for My own BC. The rep bullied me into having no choice but now to try and get other docs to prove it is a sealed cert. beep.' NH never returned my calls. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. Your IP: The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. Customer Care. When I try to call I get put on hold automatically and it lasts forever. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. It never arrived. Ive called several time and never get through due to the high call volume. It was much more than the $23.30 they are stating in the response. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. If you deal w someone from this company and it takes 9 months. Stay away! We are sorry that your experience didnt match your expectations. VitalChek Reviews | Read Customer Service Reviews of vitalcheck.com This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. My dad needed his birth certificate in order to apply for TSA Precheck. They say there are 300 different companies they use so they cant tell you. Avoid them at all cost!!!! Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. When I check on order status, I get generic responses via email, telling me the order is being processed. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. Support Manage My Order Thank you for placing your order on VitalChek.com. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. VitalChek estimated 10-15 business days for delivery. It tool SIX months almost to the day. We are updating our website, so you might experience either the old or new version. Enter the order number and PIN from your confirmation email. This premium package involves a higher cost in order to get your application delivered in record time. No refund will be issued should the above-mentioned circumstance occur. No marriage certificate. Find more information about authorization holds here. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. Performance & security by Cloudflare. Go to Your Orders and select the order you want to cancel. thank you. Although it is more expensive, for your protection we recommend express delivery with UPS. You will usually get a response in a matter of minutes. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. I wish I could cancel my order but I'm sure they'd find some way to screw me over. Kill 2 birds with one stone. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. If unable to locate your specific answer by the methods above, email us with your specific question (please allow 1-2 business days for our reply). How do you promote free regular mail but force orders to pay for next day air? This website is using a security service to protect itself from online attacks. Manage your Amendment/Correction order, including checking your order status. So it was shipped while I was out of town. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our mobile content is best viewed in the upright/portrait orientation. VitalChek accepts Visa, Mastercard, Discover, and American Express. Save your money and use a different service. If I still need a raised seal on my birth certificate you WILL hear from me!!! Order Your Vital Records Online | VitalChek They are the only game in town and they know it. Cancel Order message is displayed. How to Cancel a Request - VitalChek Manage My Order. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. These reviews SCARED me. Bed Bath & Beyond bankruptcy: Store closings, final sales, coupons and I mean forever. How to Cancel an Order - VitalChek To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. It has been 6 months and I have not received it. What do you you guys think? This company SUCKS! Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates.
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